FREQUENTLY ASKED QUESTIONS

Yes, while you're using it. That's normal for every wireless ear camera. The camera makes its own WiFi signal, and your phone joins that instead of your home network for a few minutes. Your mobile data keeps working the whole time, and your phone hops back to home WiFi the moment you're done.

It takes under two minutes. Download the free Itimo app, power the camera on, and connect your phone to the camera's own WiFi signal. Our 40-second video walks through it once, and after that it connects the same way every time. If it won't connect, email us and we'll either walk you through it or refund you.

No. The scoops are soft silicone, and they're made for the outer ear, not deep inside. You're watching the live picture the whole time, so you can see exactly where you are. Go slowly. If anything feels uncomfortable, back it out.

The lens is IP67 waterproof, so you can rinse the camera tip under running water and wipe it dry. A quick rinse after each use keeps the picture sharp.

No. The kit arrives complete, and that is the whole cost of owning it.

An adult should always be the one holding it. Go slowly and stay in the outer ear. Keep the live view on the whole time, and stop straight away if the child is uncomfortable. Eight soft covers means everyone in the house has their own.

Yes, with iPhone and Android, through a free app. There is no account to create.

1080p HD, streamed live. Sharp enough to see texture rather than just colour.

Twenty pieces, including the camera, eight soft silicone covers, nine care tools and the charging dock.

About 35 minutes of continuous use, which is roughly twelve sessions, and 30 minutes to a full charge. It charges in the dock where it lives, so it is ready when you next pick it up.

Three things. It charges the camera, it holds every tip in its own slot instead of loose in a drawer, and it runs a UV light under the lid while they sit there.

The current estimate is shown on the product page. Every order is free to ship and tracked, and you will get a tracking link by email as soon as your parcel is dispatched.

Free, on every order, with no minimum.

Not at the moment.

$54.99 for one kit, or $84.99 for two.

Email us within 12 hours and we will fix it before dispatch.

All major cards, plus the wallet options shown at checkout.

Yes. Payment is handled by a PCI compliant provider and we never see your card number.

30 days from the day it arrives. Email us with your order number, no reason needed, no forms to fill in, and we refund in full.

The camera is covered against defects for two years. Email us with your order number and we will replace it.

We make one thing, and we made it because cleaning your ears in the dark is a strange thing for anyone to still be doing.

Everyone owns cotton swabs. Almost nobody knows what is actually going on in there. You push, you hope, and half the time you pack the wax further in than it was. The tickle you were chasing is still there an hour later.

The DoeWell Lumen puts an HD camera on the tip of a soft-tipped wand and streams it live to your phone. Six cold LEDs ring the lens so the canal is lit rather than guessed at, and a 3-axis gyroscope holds the picture upright while you work. You clean exactly what you can see, and you stop when you can see you are done.

How we specified it

We read the one-star reviews first.

The same complaints come up on every cheap ear camera: the tips snap off, the lens fogs after a minute, the battery is flat when you reach for it, and the metal picks feel dangerous so close to your eardrum.

So the kit ships with eight soft silicone covers instead of two, an IP67 lens you can rinse under the tap, nine care tools, and no metal that goes anywhere near the canal. It lives in a charging dock that holds every tip in its own slot and runs a UV light under the lid, so it charges where it sits and is ready when you next reach for it.

Eight covers rather than one, because this turns out to be a thing households pass around, and nobody should have to share a tip.

How we sell it

One price, once. There is no subscription, no refill plan and nothing that charges your card again later, which is not true of everyone in this category.

Delivery is free to any US address, with tracking on every order. You get 30 days to change your mind, with no forms and no reason required, and the camera is covered against defects for a year.

Where we are

SALI DIGITAL LLC, 30 N Gould St, STE R, Sheridan, WY 82801, USA. Email us at support@doewell.com any day of the week and a real person will read it, usually the same day.

We are small. That is the whole reason the email gets answered.