Refund policy

Last updated: August 18, 2026

Thirty days to change your mind

You have 30 days from the day your order arrives to return it for a full refund. You do not need a reason, and there are no forms to fill in.

To start a return, email support@doewell.com with your order number. We will reply with a return address and simple instructions, usually the same day.

What you get back

The full amount you paid, including any shipping you were charged. We refund to the original payment method within 5 to 10 business days of the item reaching us, depending on how quickly your bank posts it.

Condition

Send the kit back with everything that came in the box. Used scoops are fine, we expect you to have tried it. What we cannot accept is a kit missing the camera, the cable or the tools.

Return shipping

You cover return postage on a change-of-mind return. If the item arrived damaged, faulty or wrong, we cover it, and we would rather you email us before spending anything.

Damaged, faulty or wrong item

Email support@doewell.com with your order number and a photo. We will replace it or refund you in full, whichever you prefer. We will not ask you to return a faulty item at your own cost.

One-year warranty

Separate from the 30-day return window, the camera is covered against defects for one year from the date it arrives. If it stops working through normal use, email us with your order number and we will replace it. The warranty does not cover damage from drops, or from use outside what the instructions describe.

Orders that have not shipped

Email us within 12 hours of ordering and we will cancel and refund in full before it leaves the warehouse. After that we can still help, it just becomes a normal return.

Late or missing refunds

If more than 10 business days have passed since we confirmed your refund and you still have not seen it, check with your bank first, then email us and we will chase it with you.

Questions

Email support@doewell.com. A real person reads it, usually the same day.