Shipping policy

Last updated: August 18, 2026

Where we ship from

Orders ship from a warehouse in the United States. We do not ship internationally at the moment.

How long it takes

Orders are picked and dispatched within 1 business day. Delivery is typically 7 to 12 business days from the day you order, with tracking.

Cost

Shipping is free on every order. There is no minimum and no surcharge at checkout. The price you see on the product page is the price you pay.

Tracking

You will get a tracking link by email as soon as your parcel leaves the warehouse. If you have not seen one within 3 business days of ordering, check your spam folder, then email support@doewell.com and we will find it.

You can also check any tracking number on our Track your order page.

Delays

Carriers occasionally run late, most often around public holidays and during severe weather. If your parcel has not moved for 5 business days, email us and we will open a trace with the carrier.

Wrong address

If you notice a mistake in your address, email us within 12 hours and we will fix it before dispatch. Once a parcel has shipped we cannot redirect it, but if it comes back to us we will resend it at no cost to you.

Lost parcels

If tracking shows delivered and you do not have it, check with anyone else at the address and look around the property first, then email us. If it does not turn up we will replace it or refund you.

Questions

Email support@doewell.com.